German Customer Support Agent

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We’re hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.

Support customers in German via phone, email, and chat

Assist with orders, deliveries, returns, and product questions

Resolve complaints with empathy and professionalism

Escalate complex issues when needed

Update and maintain accurate customer records

Meet quality standards and customer satisfaction KPIs

Matric (Grade 12)

Valid permission to work in South Africa

Clear criminal and credit record

Customer service or call centre experience (retail experience is a plus)

Strong communication and problem-solving skills

Comfortable in a fast-paced environment

Open to rotational shifts (including weekends)

Basic computer literacy

Competitive salary package (R20,000 – R25,000/month)

Paid training & full onboarding

Modern offices in a prime Umhlanga location

Friendly, diverse team environment

We make your move easy:

1x flight to Durban before your start date

20 nights of company-paid accommodation

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.