Community Advisor Talent Pool Mangaung Metro Cluster

Job Description

Hello Future FNB Community Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our Community Advisor Talent Pool for the Mangaung Metro Cluster, your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung Metro region and surrounding communities.

We invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions. Whether you are based in the Mangaung Metro Cluster, including:
Bloemfontein, Botshabelo, Thaba Nchu, Wepener or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions.

Please note that this is a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative).

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

• Minimum Qualification:
  
  Grade 12/ NQF Level 4
• Preferred
  
  Qualification:
  
  NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

• Excellent communication and relationship-building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self-Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time-management capability
• Commitment to delivering consistent, exceptional service

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

We look forward to engaging with you!

Take note that applications will not be accepted on the below date and…