Client Liaison Officer

Our client is seeking an organized and personable Client Liaison Officer to join their team in Bloemfontein . This role is central to maintaining positive relationships with clients by serving as a primary point of contact for their needs and inquiries. You will ensure clear communication, efficient problem resolution, and a consistently high level of service. The ideal candidate possesses strong interpersonal skills and a commitment to client satisfaction, contributing to a supportive team environment that prioritizes excellent customer care.

• Act as the main point of contact for assigned clients, addressing their questions and concerns.
• Facilitate smooth communication between clients and internal departments.
• Proactively manage client relationships and ensure satisfaction with services.
• Resolve client issues and complaints promptly and effectively.
• Schedule and prepare for client meetings, documenting key discussion points.
• Gather client feedback and provide insights to improve service delivery.

• Previous experience in a client relations , account management, or customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to build rapport and trust with clients.
• Demonstrated ability to handle multiple clients and prioritize tasks.

• Attractive salary and potential for performance-based rewards.
• Full benefits package including medical aid and pension.
• Opportunities for professional development and skill enhancement.
• A dynamic and collaborative work culture.
• Hybrid work model combining office and remote flexibility.