Assistant Officer; post level 13 Student Financial Services

Assistant Officer (post level 13) (2 positions):
Student Financial Services (Job )

Organizational Unit

University of the Free State >
Finance >
Student Finance

Contract Type

Occupational Level

Location

Closing Date

9/11/2026

Description

• Provide professional, efficient and customer-focused support through the Call Centre, responding to student and client enquiries relating to financial matters, payment arrangements and UFS financial processes.
• Provide accurate financial information and guidance in accordance with UFS policies, procedures and regulatory requirements, ensuring compliance and safeguarding confidential information in line with POPIA.
• Process financial transactions, including generating invoices, quotations, requisitions and purchase orders, and assisting with tuition fee payment arrangements.
• Perform cashier, reception and general administrative duties as required.
• Maintain accurate customer interaction records, financial documentation and student account information, ensuring proper recordkeeping and confidentiality.
• Capture and verify student and financial information on relevant systems, including People Soft, within prescribed time frames and quality standards.
• Respond to email enquiries within established service standards, follow up on outstanding matters and strive for first-call resolution.
• Identify recurring service delivery challenges and recommend improvements to customer service processes and operational efficiency.

• Grade 12 on NQF Level 4 with Mathematics and/or Accounting as a subject (attach a copy)
• A minimum of one (1) year of relevant experience in financial administration, accounts administration, student accounts, processing of financial transactions and payment arrangements, or customer/call centre operations involving financial enquiries, transactions or payment arrangements.

• Knowledge of administrative and clerical procedures and systems.
• Knowledge of general accounting.
• Knowledge of calculations and mathematics to solve mathematical equations.
• Knowledge of applications and programs in order to conduct work (MS Office and People Soft).
• Knowledge of business - comprehending the functional area and how it impacts.
• Thorough understanding of operations such as word processing, managing files and records.
• Knowledge of problem solving to develop/evaluate options and implement solutions.
• Knowledge of communication to clearly convey/receive messages (verbal/written).
• Ability to identify, measure, analyse, interpret and communicate information.

• The ability to be reliable, responsible, dependable and to fulfil obligations.
• The ability to deal calmly and effectively with high stress situations.

• The ability to deal with several activities at a time.
• The ability to be creative and open-minded when addressing work issues.

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

• The ability to be self-assured and at ease with people in all types of social situations.
• The ability to be sensitive and understanding to the needs and feelings of others.

• As soon as possible.

The annual remuneration package, including benefits is R  - R  per annum, depending on the budget available for the position, relevant work experience and qualifications.

• pension scheme, medical aid scheme, group life…