Help Desk Administrator

Our client is seeking a reliable and organized Help Desk Administrator to manage and coordinate the IT support function for their organization in Bloemfontein . This role is responsible for overseeing the ticketing system, ensuring timely resolution of IT issues, and maintaining IT infrastructure. You will be the primary point of contact for all IT-related queries from employees, ensuring efficient and effective support services.

This is a key role for someone who thrives in an operational environment and enjoys ensuring the smooth running of IT services.

• Manage the IT help desk ticketing system , assigning tickets, tracking progress, and ensuring timely resolution of issues.
• Provide first-level technical support to end-users for hardware, software, and network problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Perform regular system maintenance and updates to ensure optimal performance and security.
• Create and maintain user accounts, permissions, and access rights.
• Document IT procedures, solutions, and user guides for the internal knowledge base.

• Proven experience as a Help Desk Administrator or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and basic networking concepts.
• Experience with ticketing systems (e.g., Jira Service Management, Service Now) and remote support tools.
• Excellent organizational skills and attention to detail.
• Good communication and interpersonal skills, with the ability to assist users effectively.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Competitive salary package commensurate with experience.
• Comprehensive health benefits and retirement savings plan.
• Opportunities for professional development and IT certifications.
• A stable and supportive work environment within a well-established company.
• Access to modern IT equipment and resources.