Elevator Field Service Technician

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Your day at NTT DATA. We are looking for an AI Platform & Application Maintenance Team Lead to coordinate the maintenance and support activities for aXet applications. This role will lead the maintenance team responsible for analyzing, prioritizing, and resolving incidents, while serving as the main technical and operational point of contact for Support, Development, Infrastructure, and other relevant teams.

The Team Lead will ensure that incidents are managed efficiently, communication is clear and timely, service levels are met, and recurring issues are addressed through sustainable solutions. They will combine technical expertise with team coordination, stakeholder management, and continuous service improvement.

• Lead, coordinate, and support the application maintenance team responsible for resolving incidents and delivering corrective changes.
• Act as the primary liaison between the maintenance team, Support teams, development teams, infrastructure teams, and other stakeholders.
• Receive, assess, prioritize, and assign incidents based on business impact, urgency, complexity, and agreed service levels.
• Ensure timely and clear communication on incident status, estimated resolution times, blockers, workarounds, and final outcomes.
• Coordinate the resolution of high‑priority and complex incidents, including escalation to the appropriate technical teams when required.
• Monitor incident queues, workloads, response times, resolution times, and service‑level compliance.
• Facilitate daily or regular follow‑up sessions with Support and Development teams to review open incidents, priorities, risks, and dependencies.
• Ensure root‑cause analyses are performed for recurring or critical incidents and that preventive actions are implemented.
• Promote the documentation of incidents, known errors, workarounds, technical solutions, and operational procedures.
• Review maintenance changes and ensure that fixes comply with quality, security, testing, and deployment standards.
• Identify opportunities to improve monitoring, alerting, automation, support processes, and application reliability.
• Provide technical guidance, mentoring, and performance support to maintenance team members.
• Report regularly on service health, incident trends, key risks, recurring issues, team capacity, and improvement initiatives.

• Strong understanding of application maintenance, incident management, production support, and service delivery processes.
• Technical background in web application development, preferably Angular, Node.js, REST APIs, and frontend-backend integrations.
• Experience coordinating technical teams and working across multiple stakeholders and delivery teams.
• Ability to translate technical issues into clear, actionable updates for Support and business stakeholders.
• Experience with ticketing, incident management, monitoring, and project management tools.
• Knowledge of agile methodologies and continuous improvement practices.
• Strong prioritization, planning, coordination, and decision‑making skills.
• Experience managing critical