Helpdesk Administrator

Our client, a growing financial services institution, is seeking an organized and proactive Helpdesk Administrator to manage their IT support operations in Bloemfontein, Free State
. This crucial role involves overseeing the efficient functioning of the helpdesk, ensuring timely resolution of IT-related issues for staff, and maintaining IT infrastructure. You will be responsible for managing support tickets, coordinating with IT technicians, and ensuring all hardware and software are up-to-date and functioning correctly. The ideal candidate is technically adept, possesses excellent organizational skills, and has a strong commitment to providing seamless IT support.

This position operates on a Hybrid model, allowing for a blend of on-site presence and remote flexibility. Join a reputable organization that values efficiency and employee support in Bloemfontein
.

• Manage the IT helpdesk ticketing system, ensuring all issues are logged, prioritized, and resolved promptly.
• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Escalate complex technical problems to senior IT staff or external vendors when necessary.
• Maintain an inventory of IT equipment and software licenses.
• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals.
• Develop and maintain clear documentation for IT procedures and user guides.
• Coordinate with IT technicians to ensure smooth implementation of IT projects and upgrades.
• Monitor system performance and troubleshoot issues to ensure optimal uptime.
• Ensure compliance with IT security policies and procedures.
• Provide training and support to end-users on basic IT functionalities.

• Proven experience as a Helpdesk Administrator, IT Support Technician, or similar role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and support.
• Proficiency in using helpdesk software and ticketing systems.
• Excellent organizational and time-management skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a Hybrid team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience in the financial services sector is an advantage.
• High school diploma or equivalent required;
  Associate's or Bachelor's degree in IT or a related field preferred.

• Competitive annual salary of ZAR.
• Contribution to medical aid and retirement fund.
• Opportunities for IT skill development and certification support.
• A stable work environment within the financial services sector in Bloemfontein, Free State
  .
• The convenience of a Hybrid work arrangement.
• Access to modern IT resources and tools.
• Employee assistance program.
• Annual performance reviews and potential salary adjustments.