Help Desk Support Specialist

Our client is seeking a skilled and diligent Help Desk Support Specialist to join their IT department in Bloemfontein, Free State. This role is critical in providing first-level technical support to employees, resolving hardware, software, and network issues promptly. You will be the go-to person for IT-related queries, ensuring smooth daily operations for the entire organization. The ideal candidate is technically proficient, possesses excellent communication and problem-solving skills, and has a strong commitment to user satisfaction.

This is an excellent opportunity for an IT professional looking to contribute to a dynamic team in Bloemfontein and advance their career.

• Respond to and resolve IT support requests from employees via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer hardware and software.
• Provide technical assistance and guidance to end-users on various IT-related matters.
• Manage user accounts, permissions, and access to network resources.
• Document all support activities, resolutions, and technical procedures.
• Escalate complex issues to senior IT staff or relevant vendors when necessary.
• Assist with IT inventory management and asset tracking.
• Contribute to the development of the IT knowledge base.
• Ensure compliance with IT security policies and procedures.

• Proven experience as a Help Desk Technician, IT Support Specialist, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications (Microsoft Office Suite).
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with ticketing systems (e.g., Service Now, Zendesk) and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work effectively under pressure and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma or equivalent; associate's or bachelor's degree in IT or a related field is a plus.
• Must be based in or able to reliably commute to Bloemfontein, Free State .

• Competitive salary package.
• Comprehensive health insurance benefits.
• Paid time off and company holidays.
• Opportunities for ongoing professional development and certifications.
• A supportive and collaborative IT team environment.
• Exposure to diverse IT infrastructure and technologies.
• On-site parking and amenities.
• Pension fund contributions.
• Employee assistance program.
• Clear pathways for career advancement within the IT department.