Technical Specialist

PRIMARY PURPOSE

To provide technical support for the region to ensure operational requirements of client base is satisfied. As specialist leader provide expertise and decision making for the region, Maintenance Monitoring Unit (MMU) and Vehicle Trade Centre (VTC) with respect to technical fleet activities before, during and after end of contract.

TECHNICAL COMPETENCY REQUIREMENT

• Good technical knowledge of vehicles

• Negotiation Skills

• Third party/supplier management

• Control and manage flow of work

• Analytical – pay meticulous attention to detail

• Discipline – meet deadlines

• Resilient – manage pressure, adaptive to a changing environment

• Incumbent to exercise judgement within defined parameters

• Computer literacy skills

• Good knowledge of FML service, legislation, policies and procedures

• Ability to manage pressure on a day-to-day basis

• Excellent communication skills (both verbal and written)

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric

• Diploma in Fleet Management/Road Transport Management (Preferred), or

• Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

• 3 – 5 years experience within the Fleet industry, preferably within Leasing Environment

• Proven technical experience

KEY PERFORMANCE AREA (KPA)

Customer Centricity

• Liaise with customers regarding queries, concerns or issues of a technical nature (if required)

• Follow-up and collaborate with other functions and suppliers to improve customer satisfaction in the region.

Operational Excellence

Technical service delivery to contract requirements

• Be familiar with the respective customer contractual obligations and liaise between region, MMU, suppliers and customers to drive outcomes.

• Inspect new vehicles to ensure adherence to vehicle specifications prior to delivery to customers.

• Manage the maintenance contracts ensuring that vehicles are maintained and inspected as per contractual obligations. Manage service due and COF reports.

• Manage Fleet availability and serviceability, liaising with suppliers to support the regional operations team in scheduling and executing unscheduled maintenance and accident repairs as per contract requirements.

• Follow-up on accident repairs ensuring quality and service levels is met.

• Manage the termination (end of contract) process and compile an End of Contract report (including physical condition of vehicle, estimated repair costs, technical report, etc.)

• Participate in resolving incidents, co-ordinating actions and monitoring the end to end resolution to ensure contractual conditions are met. All incidents to be managed according to SLA timelines.

• Ensure all client and supplier queries with regards to repairs and maintenance of the fleet are attended promptly.

Supplier service delivery management

• Engage suppliers within the region to identify suitable service providers.

• Manage 3rd party maintenance contracts in alignment with customer contractual obligations.

• Review supplier quotations and negotiate lower labour rates and parts pricing for scheduled and unscheduled maintenance and/or repairs with preferred suppliers.

• Set quality expectations for time frames, workmanship and output delivered by suppliers, ensuring the best possible outcome for the customer.

• Effectively manage, co-ordinate and follow up on unscheduled maintenance and accident repairs on vehicles, monitoring the quality of supplier service delivery.

• Undertake vehicle inspections at service providers to monitor work being done, delivery timelines and ensure minimum downtime of vehicles.

Information & Record Keeping

• Ensure completeness of documentation including inspection sign-off documents (Bidvest and Customer), body builder documents, certificates, etc.

• Keep complete and accurate records adhering to the relevant electronic or manual processes and filing standards.

Governance, Risk & Compliance

Quality Management & Audits

• Inspect vehicles after being repaired at panel beaters for quality workmanship.

• Complete fleet audits on corporate and parastatal customers as and when required.

• Manage and resolve quality control issues during vehicle maintenance or accident repairs…