Sr Director of Operations, Late Phase

Sr Director of Operations, Real World Late Phase (Open to several locations)

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

• Serving as a subject‑matter expert for operations strategies, translating and executing strategies defined by clients and leadership.
• Ensuring cost‑effective integrated solutions are presented consultatively to clients to address peri‑ and post‑approval evidentiary needs.
• Accountable for growth and support of multiple RWLP‑aligned client accounts, ensuring excellence in operational delivery and proactive development of repeat RWLP and/or cross‑divisional business opportunities.
• Assuming oversight in RWLP for all aspects of the client relationship, from proposal development through delivery of awarded projects until completion.
• Maintaining a strategic focus towards assigned accounts, providing optimal solutions and delivery of portfolio to clients.
• Ensuring delivery of books of work per contract scope, timeline, and budget, in compliance with SOPs, GPP, GCP, ICH guidelines, and regulations.
• Working with clients to identify their RWE needs and ensure these are understood and acted upon via the RWLP BU or through collaboration with other BUs.
• Leading discussions with clients to articulate and position RWLP business unit operational processes and peri‑ and post‑approval research standards.
• Maintaining senior‑management‑level relationships with clients through routine meetings, governance meetings, and other forums.
• Providing strategic leadership and oversight for development of formal communications with clients, including capabilities presentations, BDM presentations, and key client meetings.
• Accountable for RFP and RFIs for assigned accounts, including vendor selection, strategy, services, and leading functional leaders to provide a fit‑for‑purpose model.
• Aligning and motivating RWLP teams in a matrix environment towards excellence in delivery across various research studies/programs.
• Sharing lessons learned and best practices across programs, building relationships with key stakeholders cross‑functionally.
• Ensuring achievement of operational and financial targets through participation in risk review processes and monitoring of metrics and KPIs.
• Participating in strategic resourcing, stakeholder and prioritization of projects across the portfolio.
• Ensuring quality standards are set and maintained across responsibilities, adherence to CAPA and QI timelines.
• Identifying and overseeing delivery of RWLP vendor/partner services, including development and integration of service offerings.
• Effective financial management of the total RWLP book of work within assigned accounts.
• Participating in business unit and department‑level…