Customer-First Sales Associate

About Us:

We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the “Neighbors Serving Neighbors” environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.

General Summary:

As a Cashier, you will work closely with customers to determine their needs, answer their questions about our products or connect them with someone who can, and recommend the right solutions. You will also be expected to promptly resolve customer complaints and ensure maximum client satisfaction. Ultimately, the duties of a Cashier are to achieve excellent customer service, with a positive, “yes” attitude.

Essential Duties and Responsibilities:

· Maintain the high standards of our store’s visual appearance

· “Go the extra mile” to drive sales

· Team up with co-workers to ensure excellent customer service

· Build productive trust relationships with customers

· Suggest ways to improve sales (e.g. planning marketing activities, changing the stores design)

· Maintain cleanliness of the front area

· Answer phones within three rings; assist caller or connect with team member who can

· Assess customers needs and provide assistance and information on product features

· Greet customers as they enter the store and thank them as they exit

· Always have a customer-first mentality

Benefits:

· Ongoing paid training and development

· Opportunities for advancement

· Fantastic team environment

· Competitive wages

· Generous employee discounts

· PTO for part-time and full-time employees

Position Requirements:

· Able to provide the highest level of customer service to our shoppers

· Willingness and enthusiasm to learn multiple departments within our store

· DIY experience is welcomed, but we will train you!

· Basic understanding of sales principles and customer service practices

· Solid communication and interpersonal skills

· A friendly and energetic personality with customer service focus

· Ability to perform under pressure

· Availability to work flexible shifts

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Be a part of our story...
Like most people, we love a great story. And we’re fortunate to live a story that our community has helped us write every day!
It all started in Clarkston in 2016, and in 2022, we expanded to Commerce. Now, we’re proud to announce the opening of the Walnut Lake store in December 2025! The story continues to grow, and we couldn't be more excited for what’s ahead.
Welcome to Ace Hardware of Clarkston, Ace Hardware of Commerce, and now Ace Hardware of Walnut Lake! We are the area's only locally owned and operated Ace Hardware, and we are neighbors serving neighbors.
The Clarkston location has a rich history—it originally opened as Damman Hardware in the early 90s, then became Ace Hardware about 10 years later. Like all stories, there are chapters of change, and in early 2016, the previous owners decided to close the store. As local residents with a passion for hardware, we saw an opportunity to bring the store back to life.

After several months of renovation and updates, we proudly reopened the store as Ace Hardware of Clarkston in October 2016, giving locals the chance to shop local once again.
The success we built in Clarkston inspired us to do it all over again in 2022 with Ace Hardware of Commerce. After another round of extensive renovations, we reopened the Commerce location, continuing to serve the community with a commitment to local service and expertise.
Fast forward to December 2025, and we are…