Business Analytics Intern

The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Medical, Pharmacy Benefits, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business. The Business Analytics Intern will be responsible for supporting critical analytical work that impacts C&CE strategic priorities.

This role is part of a Business Analyst team that provides direct support to the C&CE organization, including driving strategic improvements in customer experience, redesigning the destination servicing experience, and supporting improvements in the associate experience through better capabilities and tools. During the internship, the associate will work closely with operational partners to deeply understand 1-2 assigned business case projects, develop analytical insights and build/share compelling presentations that positively influence future strategy.

• Develop 1-2 business cases that evaluate options and assess costs/benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Distill work into crisp presentations that educate, inform, and inspire action

• Strategy – Influence action through data-driven analysis and business acumen. Identify and assess potential opportunities for change over the next 3-5 years.
• Business Judgment – Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action.
• Analytics – Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives.
• Data – Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis. Coding experience in a relevant language (e.g. SQL or Python) is a preference.
• Communications – Influence leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps.
• Teamwork – Partner across Operations, Tech, Finance, and business teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!

• Rising senior working towards a Bachelor’s degree (Business Analytics, Business, Economics, Math, Statistics or related field preferred)
• Strong communication (oral and written), presentation, and facilitation skills
• Ability to structure project plans and independently manage to deadlines
• Ability to partner across organizations and roles to influence and deliver work

• Advanced knowledge of data analysis and visualization tools (e.g. Excel, SQL, Tableau)
• Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
• Experience with building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling

• Location:
  
  This role is located at our Bloomfield, CT headquarters office.
• Housing:
  Summer housing is available for interns who live more than 50 miles from the Bloomfield, CT office.
• Work Authorization:
  One goal of this internship is to prepare and identify qualified candidates for roles with Cigna post‑graduation. Therefore, this temporary internship is open only to individuals who are eligible…