Dispatcher, Customer Service​/HelpDesk

Dispatcher – OWL Services

Join to apply for the Dispatcher role at OWL Services

1 day ago – Be among the first 25 applicants

Base pay range: $20.00/hr – $25.00/hr

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re‑imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service, most recently the EVgo Deployment Excellence Award in the National EV Charging Recognition Program.

Detail‑oriented and organized dispatcher to join our team. Responsible for dispatching service technicians daily to meet customer service needs. Requires strong understanding of the geographical area, great communication, problem‑solving skills, and attention to detail. Opportunity for long‑term position and to join a growing company.

• Excellent communication and customer service skills
• Ability to handle an extremely high volume of service calls
• Negotiating priority of service call
• Create detailed project plans with all tasks, dependencies, and timelines identified, and keep plans continuously updated
• Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
• Above average ability to multi‑task in a fast‑paced environment
• Work well under pressure and attention to detail is an absolute must
• Attention to data entry, updating information in a timely manner
• Continuous communication with service technicians and providing optimal routing
• Technical support; providing directions, changes in scheduling, etc.
• Notify customers of delay in delivery schedule
• Track that service technicians comply with customer requirements
• Assist in closing service calls and invoicing
• Collect and review service technician’s paperwork and notes for completeness
• General office duties (faxing, scanning, typing, filing, etc.)

• High school diploma or equivalent
• 3+ years of experience dispatching field service techs
• Strong computer skills, excellent communication and organizational skills
• Proven ability to accurately and quickly develop creative solutions to problems
• Self‑starter with multi‑tasking ability and strong interpersonal skills
• Experience using internet maps and dispatch software
• Ability to meet flexible schedule demands, including periodic rotating weekends if needed

• 10 paid holidays
• Flexible time off
• 401(k) company match
• Health, dental, and vision insurance
• HSA and FSA
• Disability & occupational accident insurance
• Company‑paid life insurance policy
• Employee assistance program (EAP)
• World‑class paid training program for long‑term career success

Sunday – Thursday

Mid‑Senior level

Full‑time

Management and Manufacturing

Facilities Services

3400