Service Coordinator-Bloomfield, CT

Job Details:

Job Location:

Bloomfield
- Bloomfield, CT 06002, Position Type:
Full Time, Education Level: High School, Salary Range: $20.00 - $28.00 Hourly,

Travel Percentage :
None,

Job Shift: Day, Job Category:
Admin
- Clerical, Job Summary

As a Service & Logistics Specialist, you will be responsible for providing parts and merchandise to customers while providing exceptional customer service.

• Answer telephone and greet customers & vendors in a friendly and professional manner.
• Take customer orders, clarify requests, identify parts needed, and offer alternative solutions if necessary.
• Complete sales by entering purchased items into sales/inventory system, obtain payment, add to credit account, and issue sales receipt.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Coordinate parts for repair and schedule service calls.
• Offer in-house and customer tech support.
• Order parts from suppliers based on Service Department and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Pick parts, pack, and ship orders as required.
• Take inventory, maintain records of goods received, and keep perpetual inventory controls.
• Process parts warranties and returns as necessary.
• Support Gilford, CT office with scheduling of service calls and ordering parts.
• Other duties as assigned.

• Previous inventory and scheduling experience
• Understand basic components and systems.
• Radio/Telecommunications service experience
• Ability to work independently and as an active member of a team.
• Strong multitasking, time management and prioritization skills.
• Excellent organizational skills and initiative.
• Strong foundation and understanding of technology.
• Strong understanding of transmission, broadcasting, & switching.
• Control and operations of telecommunications systems.
• Solid mechanical background
• Strong understanding of public safety
• Strong and proven background providing excellent customer service.
• Good interpersonal skills as communication will be required
• Ability to follow a detailed process.
• Proficiency with all Microsoft Office Products.

Note that duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• High School Diploma (Required)