Technical Support Analyst- ONSITE Bloomfield, CT

Technical Support Analyst - ONSITE Bloomfield, CT Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.
This is an onsite position in Bloomfield, CT.
We are unable to work C2C on this role. Responsibilities:

• Contributes to the IT Support job family in a support capacity.
• Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
• Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
• Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
• Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements.
• Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
• Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in IT Customer Support.

• Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• At least 1 Year PC/LAN technical or equivalent experience
• Microsoft operating systems and Microsoft Office
• Networking switches and data networks.
• IP telecommunications systems.
• Capability to analyze problems and use sound judgement for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self‑motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting