US_East | Connectivity & Network Engineer_L
Job in
Bloomfield, Essex County, New Jersey, 07003, USA
Listed on 2025-12-14
Listing for:
Expedite Talent Solutions
Full Time, Seasonal/Temporary
position Listed on 2025-12-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
| Connectivity & Network
Expedite Talent Solutions
4 days ago – Be among the first 25 applicants.
Key Responsibilities- Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
- Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation
- Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1:many and 1:1 customer engagement
- Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Support CXPI “early adopters” by onboarding and walking customers through the Customer Portal
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation
- Seniority level:
Mid-Senior level - Employment type:
Full-time - Job function:
Other - Industry: IT Services and IT Consulting
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