TRIO Student Support Services Academic Success Coach; SSS

Important Application Instructions

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Reporting to the Director of Trio SSS Star program, the SSS Academic Success Coach supports the overall day-to-day administration of the SSS Program and the implementation of an intentional enrollment management framework that directs scholars from prospects to alumni status.

Responsibilities include:

Advising, academic support, skill building, data management and recruitment.

• Assist the Director in the development of the mission, strategic goals and day-to-day administration for SSS including the annual review of staffing, recruitment, enrollment, year-round programming, and all policies and procedures.
• Coordinate aspects of SSS Program including the academic and social advising of scholars and targeted initiatives and programs related to learning, retention and satisfaction.
• Coordinate the recruitment of eligible scholars in conjunction with internal and external partners.
• Assist in monitoring of the academic/career planning progress of scholars through the use of progress reports and alerts.
• Assist in the development of key partnerships with external constituents (feeder schools, churches, non-profit organization, etc.) and act as liaison to University partners offices in support of SSS initiatives, programs, and services.
• Support the completion of annual reporting, assessment and evaluation, and compilation of scholar rosters and agreements in compliance with university and state federal regulations.
• Train, supervise and evaluate SSS part-time hires, graduate assistants, interns, and student workers.
• Assist in conducting assessment and utilize data compiled from standardized assessment tools and in-house data collection to ensure current programs and services are achieving established goals and objectives related to scholar learning, retention, and satisfaction.
• Perform other duties as assigned.
• Management retains the right to add or change job duties at any time.

• Bachelor’s degree from an accredited college or university.
• A minimum of two years of full-time experience in higher education related support services
• Experience working with first-generation, low income, self-identified documented disabilities scholars.
• Strong analytical, data management skills, and attention to detail.
• Excellent written and oral communication skills.
• Excellent interpersonal skills, problem solving skills, and ability to work as part of a team.
• Demonstrated knowledge and competency working with Google and Microsoft Office (Word, Excel, and Outlook).

• Master’s degree from an accredited college or university.
• Experience coordinating college programs or activities for academically at-risk student populations.
• Previous experience working with TRIO SSS or similar state or federally funded programs.
• Ability to advocate for students and connect them with appropriate resources.
• Ability to develop working relationships with the various college departments and divisions.
• Strong sense of commitment and ethics; ability to maintain confidentiality.
• Proficiency with use of technology and various database management systems a plus (Canvas, Blumen, Navigate, Banner, etc.).

Applicants should include a resume and cover letter describing how their background, skills and education…