Leasing Consultant

The purpose of the Leasing Consultant is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for the assigned community.

• Ensure leasing procedures are followed on a daily basis.
• Manage availability guidelines.
• Review leasing follow‑up weekly.
• Receive and respond to incoming phone calls from prospects in a professional and welcoming manner, and entice them to visit the community. Check the answering service for messages and follow up on all messages as necessary.
• Visually inspect the entire property (office, models, compactor, vacant units, and amenity areas) daily for cleanliness and overall appearance, including picking up trash, operating the trash compactor, carrying cleaning supplies, vacuuming stairs, and cleaning apartments to resident‑ready standards.
• Lease apartments to qualified prospects.
• Schedule move‑ins in a way that minimizes rent loss.
• Escort a future resident to an apartment home and to all amenity areas.
• Drive a golf cart or walk with prospects.
• Prepare all necessary paperwork before submitting lease files for verification.
• Verify applications and process files quickly through phone calls and correspondence. Submit to manager for approval and set up file for move‑in.
• Turn in traffic and phone recap weekly to the Community Director.
• Follow up with each visitor within 24 hours via personal phone call and send a personal note/e‑mail within seven days of the visit.
• Perform any other projects or assignments given by the Community Director or Regional Director.

• Conduct move‑in, move‑out, and turnkey inspections, and follow through with any concerns.
• Maintain key closet procedures to ensure proper control of access and security on the property.
• Receive and acknowledge resident notices and prepare files.
• Maintain dress code as outlined in the policy manual and ensure the Leasing Team adheres to the policy and uniform schedule.
• Assist in Lease renewal procedure:
  • Completing lease renewal printout and submitting to Community Director for approval.
  • Contacting each resident by phone 75 days before the end of their initial term.
  • Sending renewal letters to residents that cannot be reached by phone.
  • Typing new leases.
  • Following up on any promises made at the time of renewal.
• Assemble move‑in packages.
• Keep all filing current.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move‑in presentation to new residents.
• Calculate daily rent, prorate charges, late fees and percentages.
• Write up all maintenance requests upon receipt.

• Ability to effectively communicate with people.
• Ability to maintain a professional image.
• Strong organizational skills.
• Strong verbal skills.
• Excellent customer service orientation.
• Assertive attitude.
• Ability to effectively “close” a sale.
• Must take and pass a drug screening test.
• Ability to manage and coach a team of Leasing Professionals.
• Must possess a valid Driver’s License.

• Experience in leasing properties to prospective residents and managing current residents. Experience using Knock, Onesite, and AIRM.
• Preferable with essential housing experience.

• Community Director
• Assistant Community Director

Non‑exempt. Paid coefficient overtime for all hours worked over 40 each week.

Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

We are an Equal Opportunity, affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is…