Inside Sales-Metals

Inside Sales Representative

The Inside Sales Representative is responsible for initiating, building, and maintaining customer relationships while managing sales opportunities from lead generation through order fulfillment. This role requires a balance of customer engagement, sales execution, and coordination across internal teams to ensure customer satisfaction and company objectives are met.

$50,000.00/yr - $63,000.00/yr

• Initiates, builds, and maintains customer relationships.
• Compiles lists of prospective customers for use as sales leads from various sources.
• Handles inbound sales lead calls to convert calls into sales.
• Makes outbound lead follow‑up calls to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Overcomes technical and business objections of prospective customers.
• Determines the markup for material, considering market conditions, competitor positions, and customer importance.
• Determines where to source customer orders and decides on floor‑stock or production based on lead time expectations and product specifications.
• Establishes customer delivery dates in consideration of stock levels, product specifications, and logistics lead times.
• Investigates and recommends responses to customer complaints regarding shipments and/or claims.
• Decides how to respond to non‑partner customer orders based on importance, stock levels, and demand; may decline opportunities or adjust order quantities.
• Tracks stock levels, coordinates customer training, prepares reports on business transactions, manages contracts, and analyzes customer forecasts to develop stock and release programs.
• Recommends effective and efficient supply programs and works with Outside Sales Representatives to maintain account activities and up‑to‑date literature.

• Strong interpersonal and communication skills; ability to engage stakeholders at all levels and negotiate effectively.
• Ability to analyze complex information and make sound decisions.
• Strong organizational skills and attention to detail.
• Excellent time‑management skills with a proven ability to meet deadlines and manage competing priorities.
• Strong problem‑solving skills with a proactive approach.
• Ability to complete responsibilities with minimal supervision.
• Ability to work effectively in a fast‑paced and sometimes stressful environment.
• Proficiency with Microsoft Office.

• Bachelor’s degree in a related field preferred.
• Three years of inside sales experience preferred.
• Metal industry experience preferred.
• U.S. Citizenship or U.S. Permanent Residency is required due to ITAR and EAR regulations.

Mid‑Senior level

Full‑time

Customer Service and Sales

• Medical insurance
• Vision insurance
• 401(k)