Data Imaging Assistant

Join to apply for the Data Imaging Assistant role at COUNTRY Financial®.

Experience more with a career ’re excited you’re interested in a career at COUNTRY as we strive toward our vision—to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

Responsible for prepping, scanning and/or indexing a wide variety of documents for client accounts, internal business partners and inbound checks, in accordance with established business processes and service level agreements. Operates and maintains automated mail opening equipment and high-speed imaging hardware to capture and store documents electronically in various systems for later retrieval. Makes decisions on complex items using multiple systems to analyze and interpret client intent.

Performs quality checks on scanned documents to ensure a high degree of clarity and readability.

• Opens mail; sorts, prepares and batches documents; and scans prepared document batches according to business rules outlined for various systems and each line of business (e.g., Claims, Life/Health, Property Casualty, Investment Services, Cash Processing) and document type (e.g., policy changes, new business documentation, inbound checks).
• Researches, analyzes and obtains accurate information (e.g., policy/claim/account numbers, relevant procedures) regarding unidentified payments and other items received. Communicates with clients, financial representatives and third-party businesses as needed to resolve.
• Obtains accurate data from scanned and electronic documents. Enters data, indexes files and stores them in appropriate databases.
• Complies with appropriate company and/or regulatory guidelines.
• Completes exception processing for various workflows and lines of business.
• May perform general equipment set‑up, troubleshooting and maintenance as needed.

• This is an entry level support role, which does not require previous experience.
• Detail‑oriented with the ability to closely follow and retain written and verbal instructions.
• Good communication skills and the ability to interact professionally with internal contacts.
• Able to switch tasks and priorities on short notice, with limited direction.
• Computer proficiency, including data entry speed and accuracy, and ability to use Microsoft Office programs, document capture software, and relevant databases.
• Regularly required to sit, stand or walk and use hands to type, handle documents and/or operate imaging equipment.
• Regularly lift/carry up to 35 pounds.
• Occasionally required to stoop, reach overhead, bend, kneel or crouch; ascend/descend a ladder or stairs; and push/pull/move documents, files, and boxes using a cart.
• Work may extend beyond normal business hours as business needs dictate.

$30,000 – $41,250

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle.

You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!