Health Insurance Position - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Bloomington

Energetic and customer-focused Customer Service Representative to be the face of our agency. This role shapes first impressions and delivers exceptional experiences to customers. The ideal candidate is skilled at problem-solving, handles a high volume of daily interactions, and is comfortable educating customers about our products and services.

• Hourly Pay + Commission and Bonuses
• Medical, Dental & Vision Benefits
• Simple IRA Retirement Plan with Company Match
• Term Life Insurance
• Paid Time Off (10-15 days paid and 50 hours unpaid)
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

We’re looking for an energetic and customer-focused individual to be the face of our agency. This person will shape first impressions and deliver exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, handle a high volume of daily interactions, and identify opportunities to educate customers about our products and services.

• Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
• Exceptional communication and problem-solving skills
• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
• High attention to detail and strong organizational habits
• Ability to remain calm, empathetic, and professional in challenging customer situations
• Self-motivated with a team-oriented, high-performance mindset

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
• Quickly identify customer needs and proactively resolve questions, concerns, or problems
• Handle upset or concerned customers with empathy and professionalism, clearly communicating the "why behind the what"
• Manage and follow up on all underwriting memos to ensure timely policy processing
• Maintain detailed and accurate customer records within agency systems
• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
• Support customer retention and satisfaction efforts at every customer touchpoint
• Maintain an organized, welcoming, and professional front office environment

We celebrate hard work — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!). Here’s what else makes our agency stand out:

• No nights or weekends - Casual Fridays
• Woman-owned & family-run - a relationship-first culture
• This isn’t just a job — it’s a place to grow, make a difference, and be part of something meaningful

• Base Pay (without commission, no prior experience) = $36,400
• Average Salary (with commission) = $54,600
• Top Earners (with commission) = $76,000+

Compensation $36,400.00 - $54,600.00 per year

Apply Now. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.