Member Service Representative

Description

Position Summary:

The Member Service Representative (MSR) plays a crucial role in ensuring our members receive exceptional service and support at Illinois State Credit Union. The primary responsibilities of this role include assisting members with various credit union transactions, addressing account-related inquiries, and promoting ISCU products and services that meet members' needs.

• Member Assistance:
  Provide courteous, professional, and efficient service to all members, ensuring their needs are met promptly and accurately.
• Transaction Processing:
  Handle all basic credit union transactions, such as deposits, withdrawals, transfers, and loan payments, while ensuring adherence to ISCU policies and procedures.
• Account Inquiries:
  Respond to member questions regarding account balances, transaction history, and other basic account information.
• Product and Service Promotion:
  Proactively offer ISCU products and services that may benefit the members, ensuring they are informed of all available options.
• Online Banking Support:
  Assist members with the setup and navigation of online banking, including bill pay and remote deposit capture services. Troubleshoot and resolve any related issues.
• Document Management:
  Scan, attach, and manage documents following ISCU procedures to ensure accurate and secure record-keeping.
• Policy Adherence:
  Follow all credit union policies, procedures, and the Member Bill of Rights to maintain high standards of service and compliance.

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in customer service or financial services is highly desirable.
• Strong communication and interpersonal skills, with a focus on delivering excellent member service.
• Basic understanding of financial products and services.
• Proficiency in using computer systems, including online banking platforms and document management software.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and accuracy.