Dispatcher, Customer Service​/HelpDesk

Location: 100% Remote, must live within approximately 75 miles of the Chicago, IL

Location:

100% Remote, must live within approximately 75 miles of the Chicago, IL

Schedule: Monday-Friday, 7:00 AM-4:00 PM CST

Pay: $20-$21/hour

Contract: 10-12 months with potential for permanent hire

• Interviews:
  Week of November 16-22
• Start Date:
  
  December 1
• Candidates must be available to interview during this window and start on 12/1.

We are hiring Dispatchers to support a growing field service operation. This team coordinates service technicians who travel to customer locations to repair and maintain equipment.

This is a fast-paced role focused on scheduling, dispatching, customer communication, and problem-solving. You'll manage incoming service requests, coordinate technician schedules, and help ensure customers receive timely service.

• Review incoming work orders through Salesforce
• Assign service calls to the appropriate field technicians
• Manage technician schedules, routes, and service appointments
• Schedule upcoming work across multiple service territories
• Monitor high-volume work order activity and adjust schedules as priorities change
• Communicate delays, schedule changes, and appointment updates to customers
• Handle escalated service requests and customer concerns
• Communicate regularly with technicians, account managers, sales, and customer service teams
• Manage frequent phone and email communication throughout the day

Is Strongly Preferred.

Ideal candidates will have:

• Previous dispatching, scheduling, or service coordination experience
• Customer service experience
• Experience managing schedules and high-volume workloads
  
  Strong communication and problem-solving skills
• Ability to handle changing priorities and difficult customer situations
• Basic Excel skills, including sorting and filtering
• Salesforce experience is a plus
• Stable work history with demonstrated tenure
• Ability to stay productive and accountable in a fully remote environment

New hires receive 3-4 weeks of structured, side-by-side training before taking ownership of assigned service markets.

• 100% remote work
• Monday-Friday daytime schedule
• 10-12 month contract with potential for permanent hire
• Structured training and onboarding
• Opportunity to join a team growing from approximately 30 to 60 dispatchers
• Exposure to Salesforce and service operations technology
• Potential long-term career growth within service, sales, operations, or management
• Business-related cell phone reimbursement

Must reside within approximately 75 miles of Chicago, IL

This is a Contract position based out of Chicago, IL.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave).

This position is…