Customer Care Team Member

Harte Hanks Non-Licensed Healthcare Customer Representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others.

• 100% Remote Work
• Growth opportunities
• Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement(just to name a few)
• Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

Utilize available tools to document all outbound call attempts and results. Work closely with internal and external Consumer Customers. Strong customer service and data entry skills. Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required). Availability to work flexible shifts including holidays, weekends, and evenings.

1 year or more call center experience preferred. Prior medical or health insurance experience preferred. Knowledge of medical and Medicare terminology helpful. Personal Windows 11

Operating System required with webcam and USB headset (equipment not provided). High school diploma or equivalent. Ability to communicate through verbal and written English. Professional grammar and ability to read and write English. QA) Quality Score.

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.