Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to create a high performing, connected culture where everyone belongs. We are focused on continuous improvement and a long-term transformation plan known as Block Next, aimed at elevating how we work, serve, and lead in our industry.

We are curious, creative, and committed to making a meaningful difference where you live, work, and play. If you embrace challenges as opportunities, our door is open.

• Provide leadership over three H&R Block tax offices.
• Lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices.
• Start with a flexible part-time schedule in the fall; transition to full-time January–April, with evening and weekend hours as needed. This role is in-person.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including local partnerships and community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and resolve associate issues with the Associate Relations Center.
• Build an engaging team environment across all offices through training and coaching, recognizing contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and labor management across offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and leading toward a growth culture.
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision.
• Interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

We invest in our people and offer benefits that support health, wellbeing, and financial wellness. Examples include:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility varies)
• More benefits at

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be in an exceptional work environment that is recognized globally on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity and do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits as described.

Pay Range
$15.00 - $40.00/Hr.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.