Telecommunicator - Lateral Transfers

This job opening is for employees working as s a Telecommunicator at another agency.

As a Telecommunicator, you play a pivotal role in facilitating communication operations within a public safety radio system and associated equipment during designated shifts. Your responsibilities encompass a range of critical tasks, including the receipt and transmission of radio and telephone messages, as well as dispatching ambulance, fire, and/or police personnel. Your work is conducted in strict compliance with standardized procedures and regulations, ensuring the efficient and safe operation of communication services.

Responsibilities include the operation of communications equipment to provide prompt and effective responses to calls for service in both routine and emergency situations. Incumbents are expected to exercise judgment in coordinating and following through on responses to situations that may affect the lives and safety of the public, police, fire personnel, and others responsible for public protection and safety. Assignments involve several phases being pursued concurrently or sequentially.

Decisions include isolating and defining unknown conditions and taking action in conformance with established criteria. Initially, work is performed under close supervision; however, after an initial training period, employees are expected to work independently. Work is reviewed by observation and examination of records for conformance with standard operating procedures and quality of communication services provided.

Employees working at another Telecommunicator agency as a 911 dispatcher at the time of hire shall be given service credit for each full year of qualified prior service up to a maximum of ten (10) years. In addition, service credit shall be given to new hires with 911 dispatch experience within the last five (5) years. If a new hire worked as a 911 dispatcher within the last five (5) years, all their years of experience shall be granted service credit up to ten (10) years.

New hires shall then follow the RICOMM pay scale for each additional year worked, receiving all negotiated wage and anniversary increases.

Monitors receives calls, and broadcasts on public safety radio; receives requests for medical assistance, fire, police, and other emergency services by telephone or radio.

Creates computer records of the daily activities of officers and fire personnel, such as emergency runs, fire calls, vehicle stops, time out of service, and other activities.

Remains cognizant of complaints, designated priorities, and availability of units capable of responding to reported incidents.

Disseminates information to the public regarding City and/or departmental operations; assists citizens who telephone with complaints and questions; provides information and assistance for other City departments.

Determines nature of required assistance, location, and other pertinent information; differentiates between routine, priority, and emergency requirements; deploys nearest appropriate public safety response to the scene of the event; transmits pertinent information regarding service requirements; and assigns backup assistance as required.

Monitors fire alarm panel for indications of emergency; maintains up-to-date City street maps; notifies fire stations of nearest hydrant during fire calls.

Initiates interrogation of local, state, and nationwide criminal justice data banks to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property; assesses the response for compatibility with the request and relays it to the field unit.

Monitors public works department radio after normal working hours; answers fire and police administrative calls after office hours.

Uses computer terminal to enter information into the National Crime Information Center (NCIC) on vehicles, persons, property, and criminal history; transmits and receives coded and conventional messages to and from other jurisdictions via LEADS and other established communication links; maintains computerized information files.

Receives from police officers and private companies pertinent information on vehicle tow-ins; initiates completion of recordkeeping forms and enters data into the files.

May train new telecommunicators as assigned.

Performs a wide variety of other tasks such as running warrant lists and daily reports, and entering citations and field interrogation cards.

Provides effective and efficient customer services; promotes and maintain…