Medical Office Receptionist

Medical Office Receptionist page is loaded## Medical Office Receptionist remote type:
In-Office locations:
BLOOMINGTON-ELDORADO (IL) time type:
Full time posted on:
Posted Yesterday job requisition :
JR104504

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
* Life Stance Health Values
** Belonging:
We cultivate a space where everyone can show up as their authentic self.
* Empathy:
We seek out diverse perspectives and listen to learn without judgment.
* Courage:
We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
* One Team:
We realize our full potential when we work together towards our shared purpose.
* Benefits*  As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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* Job Summary:

** The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.  
** Compensation**: $19.75 - $20.75/hour, plus quarterly bonus/incentive potential
** Location**: 808 S Eldorado Rd Suite 300 Bloomington, IL 61704
** Duties/Responsibilities:
**** Operational Excellence:
*** Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
** Patient Support:
*** Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
** Clinician Support:
*** Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
** Required Skills/Abilities:
*** Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using…