ServiceNow Administrator

Steampunk is looking for a Senior Service Now Administrator to support one of our federal customers. This team supports the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage Service Now to solve real world problems and design solutions to promote security automation and process improvement.

• Supports Service Now team to design and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows.
• Drives development of business process into Service Now applications to create self service catalog improvements.
• Designs solutions within the Service Now environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other Service Now related configurations required to support client process improvements.
• Support designs for ServiceNOW data loads, transform maps, and XMLs.
• Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
• Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
• Works with process owners to document current processes and re-design those processes in custom Service Now workflows to be more efficient
• Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support.
• Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines

• Master's Degree and 3 years of relevant experience; OR
  • Bachelor's Degree and 5 years of relevant experience; OR
  • No degree and 9 years of relevant experience
• Possesses at least one professional certification relevant to the technical service provided. Maintain a certification relevant to the product being deployed and/or maintained.
• Ability to obtain a U.S. government Security Clearance
• 5-10+ years of experience supporting Enterprise IT programs.
• Experience with Service Now modules preferred (ITSM, CMDB, etc.).
• Experience with federal policy a plus.

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $115,000 to $135,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology
, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.

If you want to learn more about our story, visit

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Steampunk participates in the E-Verify program.