Operations Manager

Job Description

Drive Results. Lead Teams. Make an Impact at Garda World!

As the Operations Manager, you will lead operations while reporting to the Area Vice President. Your responsibilities include leadership, management, employee development, client relations, compliance, brand development, and profitability. The role is 10% strategic, involving planning, financial forecasting, and leadership, and 90% tactical, focusing on financial management, staff recruiting, operational support, and client relationship maintenance.

• Competitive Salary: $80,000 / year
• Work Site
  
  Location:
  
  Bloomington, IL, and the surrounding area
• Schedule: Must be available outside of standard business hours, to include weekends and holidays, for emergencies or client matters.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at Garda World
• Travel: Travel up to 50% of the time between various client sites, ranging from Peoria to Effingham. Company vehicle provided.

• Year-over-year growth in profit percentage and profit dollars in the branch
• Manage to 2.5% unbilled overtime or less in the branch
• Year-over-year improvement in Employee Engagement Scores in the branch
• Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly, or quarterly depending on scope
• Personally recruit a minimum of one new manager/staff in your branch annually
• Develop a minimum of one manager/staff for promotion annually
• Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
• 100% compliance to the Garda World Mandatory Requirements
• Lead by example of living up to the Garda World Values
• Perform other duties as assigned.

• Authorized to work in the United States
• A bachelor’s degree in business administration or related field.
• Must possess a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• 7+ years of Contract Security Operations experience.
• 4+ years of management experience.

• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Competitive spirit
• Ability to develop relationships at all levels
• Willingness to get involved in all aspects of the business

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.