Operations Manager

Overview

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees assist both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking growth and increased responsibility as they expand their knowledge.

Our values are Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship. Join us in growing all aspects of our business while embodying these values.

Job Purpose

The Operations Manager, dedicated to a specific region, is responsible for managing and optimizing all aspects of building operations with an emphasis on parts and service operations. Coordinate and enhance departmental performance, foster collaboration, and implement strategic initiatives to achieve organizational goals. Focus on inventory management, service operations, and overall facility efficiency, aiming for high-quality service and optimal resource utilization. Contribute to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

• Honor Commitments:
  • Ensure all team members conduct themselves with integrity in alignment with company values.
  • Ensure the execution of company initiatives to better serve and support customers.
  • Follow through on obligations to co-workers, customers, and vendors. Always.
  • Facilitate an environment whereby customer needs are met with urgency, delivering on the JX commitment to service.
• Demonstrate Good Stewardship:
  • Accountable for the performance & output of fixed operations (parts, service, body shop).
  • Work with key team members to deploy specific actions necessary to ensure consistent high quality results and customer satisfaction.
  • Make sound business decisions.
• Foster Lifelong Learning:
  • Partner with Human Resources to recruit, develop, and retain world class associates who are capable of providing exceptional service to customers while supporting and executing upon company objectives.
  • Assist managers and associates in resolving challenges and seizing opportunities in their respective areas.
  • Drive accountability by recognizing critical coaching moments and improvement opportunities.
  • Always look for ways to improve you and your team's knowledge and skills.
• Create Positive Experiences:
  • Appropriately communicate and manage employee, customer, supplier, and vendor relationships.
  • Facilitate and embrace a relationship-based, family-driven culture whereby associates, customers, and suppliers contribute to their maximum potential.
• Exhibit Pioneering Spirit:
  • Constantly look for opportunities to improve operational processes, customer service, and branch profitability.
  • Generate new ideas to improve day-to-day operations within fixed operations and administrative support functions.
  • Share new ideas and concepts across the organization.
  • Partner with the Enterprise Sales Manager(s) to achieve mutual goals; advise on critical accounts; develop understanding of customer needs to improve problem resolutions; contribute to the growth and development of the organization, its associates, customers, suppliers, and communities.
• Other Duties as Assigned:
  • Adapt to evolving organizational needs and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Bachelor s degree or an equivalent combination of education and experience.
• A minimum of five years of operations or sales experience in a retail setting.
• Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
• Ability to manage and prioritize multiple projects that impact all areas of the business.
• Verifiable analytical skills and experience in making sound business decisions.
• Strong communication and interpersonal skills to deal with customers, employees, and vendors.
• Intermediate computer experience, including collaborative software applications.

• Insurance:
  Medical - PPO and HDHP options;
  Flexible Spending Account (FSA);
  Health Savings Account (HSA) with company match;
  Dental;
  Vision;
  Accident & Critical Illness;
  Group Term Life Insurance (company paid);
  Short and Long-Term Disability (company paid).

• Paid Time Off: PTO;
  Paid Holidays;
  Volunteer Time-Off;
  Paid…