Branch Manager

Branch Manager

Join Heights Finance as a Branch Manager and lead a dynamic team in delivering exceptional customer service while driving branch growth and ensuring operational excellence.

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 – Also, a testament to the growth opportunities the company provides.

The company offers excellent benefits, a set schedule that promotes work‑life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided." - Ashley S., District Manager – Alabama

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle‑size branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021.

In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie among my peers was unparalleled." - Jessica W., Operations Trainer – United States

• Drive Branch Growth:
  Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes:
  Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency:
  Proactively manage delinquent accounts with urgency.
• Be a Hands‑On Leader:
  Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team:
  Coach, mentor, and guide career development, fostering a culture where customer service excellence and strong relationships are core.
• Manage Performance:
  Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
• Ensure Efficient Operations:
  Handle scheduling, payroll, and expenses to ensure smooth branch operations.

• Community Impact:
  Demonstrated ability to positively impact the community through customer service, project management, or team support.
• Leadership and Influence: 1–2 years of leadership/management experience showcasing proven skills in influencing and leading others.
• Career Development:
  Commitment to career advancement with a history of taking on new challenges and continuous learning.
• Customer Guidance:
  Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support:
  Ability to support and contribute to the growth of team members in a collaborative and inclusive environment.
• Educational Background:
  High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry
  
  Experience:
  
  1–2 years in consumer finance, lending, or banking industries preferred.

503 North Prospect Road, Ste 102, Bloomington, IL 61704

Full Time – Monday through Friday, 8:30 am to 5:30 pm with evenings and weekends based on business needs/peak seasons.

$54,500 – $81,500

All full‑time employees are eligible for benefits starting day one:
Paid Time Off, Medical, Dental, Vision, and other voluntary coverages. Eligible for company 401(k) program with match, 30 days post‑hire, starting on the 1st of the month. Additional perks include the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential earn through the Monthly Bonus Program.