Shift Manager

About Luc Work

Luc Work is a local family business and a franchise of Taco Bell that has operated for over 40 years. We take great pride in our restaurant culture and truly value everyone that chooses to work with us.

• Competitive Pay:
  Salaried Pay, Monthly Bonuses based on store performance, Scheduled raises.
• Commitment to promote from within, Reward and recognition culture, Flexible scheduling, Career advancement and professional development opportunities, Scholarship opportunities and educational programs, Luc Work paid GED program.
• Free Manager Food Daily, Weekly Family Meals – take‑home meals for your family.
• Perks:
  Discounts on mortgages, vehicles, cell phones, gym memberships and more.
• Phone cost contribution.
• Medical/Dental/Vision/Life Insurance for qualifying employees.
• Paid Time Off:
  Earn up to 48 hours each year.
• Vacation – Paid Time Off.
• Participation in company events.

As a Shift Lead, you will be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell’s high standards. You will take charge, resolve customer concerns, and ensure every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you will play a key role in business initiatives, helping to shape the future of our restaurant.

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members’ completion of Shift Excellence tasks.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adhere to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Ability to work rapidly in an environment that entails pushing, pulling, stretching, etc.
• Attendance and punctuality are a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic math skills.
• Maintain customer satisfaction and adhere to health and safety standards.
• Promote and champion Taco Bell’s culture and values.
• Provide constructive feedback to Team Members.
• Execute shift duties accurately and efficiently.
• Ensure teammates and customers enjoy a positive experience.
• Ensure everyone is treated with honesty and respect.