Retail Keyholder; Store

Overview

Be among the first 25 applicants. At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: greet guests, respond to questions and concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviors during transactions, and express gratitude to every guest. Circulate throughout the store to prioritize guests over tasks.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest questions in person or by phone, respond promptly and professionally to ensure top-notch service.
• Promote Game Stop s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain a clean, organized store and ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and making bank deposits as required.
• Conduct store inventory counts, stock and restock merchandise, and ensure products are represented and alphabetized on the selling floor.
• Support store management in achieving sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits following guidelines.
• Check shipments for discrepancies and report any issues to the Store Manager as needed.
• Process defectives/recalls and stock pulls accurately, ensuring boxes are properly labeled with packing lists.
• Supervise and delegate tasks in the absence of management as needed.
• Adhere to company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and provide timely feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and genuine assistance to each guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment.
• Meet performance expectations including attendance, dress, and grooming; operate the POS system and complete required paperwork.
• Basic math and alphabetizing skills; self-motivation and teamwork abilities.
• Problem-solving skills and sound judgment; follow written or oral instructions.
• Ability to handle bank deposits following loss prevention safety guidelines.
• Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs up to 4 feet high.

Job descriptions are subject to change based on business needs. Game Stop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities under the Americans with Disabilities Act and applicable state and local law.

Pay: $15.50 - $18.25 per hour.

Employment type:

Full-time. Seniority level:
Associate. Job function:
Sales and Business Development. Industries:
Retail.

Note:

This position is listed with ongoing applications. Candidates should express interest by clicking APPLY. Full-time positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and other incentives.