Sales Professional - Outside Sales

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by selling pre-need arrangements. The Family Service PAF Specialist serves families by providing exemplary personalized service and plays an essential role.

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

• 1-2 years of customer service or sales industry experience preferred

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• A current Funeral Practitioners license for the State of Maine or New Hampshire

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

• Work Environment
  • Work indoors during all seasons and weather conditions
  • Local and/or multiple location traveling required
  • Comply with Corporate dress code policy
• Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • May climb stairs to access buildings
• Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours
  • Working beyond “standard” hours as the need arises

Compensation: $50,000 to $100,000 (targeted compensation with higher earnings potential based on exceptional performance)

• Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee…