Bookstore & Warehouse Associate Customer Service & Shipping

The Warehouse Associate is a multifaceted role supporting both retail bookstore operations and warehouse/shipping functions. This position plays a key role in delivering excellent customer service, managing inventory, processing sales and shipments, and maintaining organized, safe, and efficient store and warehouse environments.

Key Responsibilities

• Greet and assist customers in person, by phone, email, and online inquiries
• Recommend books and products based on customer needs
• Accurately process sales using the POS system and handle cash/card transactions
• Promote specials, discounts, and ongoing promotions

Bookstore Operations

• Assist with opening and closing procedures
• Maintain clean, organized, and visually appealing displays
• Monitor and replenish store supplies
• Support management in meeting sales and operational goals

Inventory, Warehouse & Shipping

• Receive, inspect, label, and store incoming shipments
• Conduct inventory checks, cycle counts, and report discrepancies
• Pick, pack, and prepare customer orders for shipment
• Generate shipping documents and coordinate with carriers
• Load/unload shipments and operate warehouse equipment (training provided)
• Maintain organized warehouse storage and follow best packaging practices
• Follow all workplace safety procedures and use PPE as required
• Maintain cleanliness of bookstore and warehouse areas
• Report maintenance, safety, or equipment issues promptly
• Clean driving record – We will provide training in driving trucks.

Qualifications

• High school diploma or equivalent
• Retail, customer service, or warehouse experience preferred
• Strong attention to detail and ability to multitask
• Basic computer and data entry skills; POS experience a plus
• Physical ability to lift and move inventory and work in varying environmental conditions
• Willingness to work evenings, weekends, and holidays( occasionally).
• Operating warehouse equipment (e.g, forklifts, pallet jacks) is preferred. We offer free training.
• Excellent communication and teamwork skills.
• Arabic or Urdu language skills are preferred but not necessary.
• 401(k)
• Health insurance
• Paid time off

Are you eligible to work in the United States ? *

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