Director of Operations; Program Management Specialist

LUDDY ADMINISTRATION (BL-INAD-IUBLA)

The Indiana University (IU) Luddy School of Informatics, Computing, and Engineering is one of the world's largest, broadest, and most innovative technology and information schools. Luddy is committed to reshaping the future through interdisciplinary research and education that brings together people, ideas, and technology to address complex challenges and create meaningful impact.

• Serves as the senior operational and program management professional for the dean's office.
• Responsible for the planning, coordination, and execution of complex administrative and academic initiatives.
• Operates at the Indiana University Program Management Specialist level.
• Applies advanced project management, data analysis, and workflow optimization to ensure institutional priorities are delivered on time, within scope, and in alignment with university and school objectives.
• Functions as the primary operational liaison to the dean's office, proactively managing executive workflows, scheduling, information readiness, and decision-support systems.
• Oversees the dean's office's portfolio of work including accreditation processes, annual reporting, and cross-unit initiatives while serving as the front door to the dean's suite.
• Operates with a high degree of autonomy and is responsible for addressing complex, non-routine operational challenges.
• Evaluates multiple variables, balances competing priorities, and develops solutions that have a direct impact on the effectiveness of the dean's office and the school's strategic objectives.
• Works of this position directly supports the Dean's leadership effectiveness and the successful execution of school-level priorities. Decisions and recommendations influence resource allocation, timeline adherence, and institutional credibility with internal and external stakeholders.
• Leads and coordinates multiple concurrent programs and projects of moderate to high complexity in support of the dean's office and school-level priorities.
• Develops and maintains detailed project plans, timelines, milestones, and dependency tracking for initiatives such as accreditation cycles, annual reports, and strategic initiatives.
• Monitors progress, identifies risks, and implements mitigation strategies to ensure successful completion of projects within established parameters.
• Serves as a central point of coordination across academic units, administrative offices, and external stakeholders to ensure alignment and timely execution.
• Manages the dean's office's portfolio of administrative and strategic initiatives, maintaining visibility into priorities, deadlines, and deliverables.
• Designs and maintains systems to track incoming requests, commitments, and action items, ensuring effective triage, accountability, and follow-through.
• Aligns operational work with school and university strategic priorities, ensuring resources and efforts are focused on mission-critical objectives.
• Provides proactive executive workflow and calendar management for the dean's office, moving beyond transactional scheduling to strategically allocate time based on priorities and impact.
• Ensures all meetings are supported with appropriate agendas, briefing materials, and background information prepared in advance.
• Anticipates information needs and prepares the Dean's Office to engage effectively with internal and external stakeholders.
• Develops and maintains dashboards, reports, and visualizations to support executive decision-making related to enrollment, budget, faculty metrics, and operational performance.
• Synthesizes complex data and institutional reports into concise briefing memos and actionable recommendations.
• Collaborates with school and university data partners to ensure accuracy, consistency, and appropriate use of data systems.
• Identifies opportunities to streamline administrative processes through workflow redesign, automation, and use of enterprise technologies.
• Implements tools and systems that improve efficiency, transparency, and consistency across the dean's office.
• Documents processes, institutional knowledge, and decision history to support continuity and operational resilience.
• Serves as a trusted representative of the dean's office, exercising discretion and professionalism in all interactions.
• Facilitates communication among senior leadership, faculty, staff, and external partners to support shared understanding and coordinated action.
• Prepares written and verbal communications on behalf of the…