Assistant Registrar

Ivy Tech Community College - Bloomington is looking for an individual to join the Registrar's Office team as the Assistant Registrar. In this role, you will manage daily operations and ensure the accurate handling of student records and inquiries. Collaborating with the Registrar and various departments, you'll streamline registration, academic records, and graduation processes. Your responsibilities will include resolving escalated issues and monitoring policy adherence.

We seek a detail-oriented, proactive team player dedicated to supporting student success.

Salary Range: $42,000 - $46,000

As an Assistant Registrar, you will be a key member of the Registrar’s Office, responsible for overseeing day-to-day operations and ensuring accurate, timely handling of student records and inquiries. In this role, you will work closely with the Registrar and other departments to ensure seamless communication and efficient processing of registration, academic records, and graduation-related tasks. Your role will also involve investigating and resolving escalated issues, monitoring policy adherence, and providing excellent customer service to students, faculty, and staff.

This position requires strong attention to detail, initiative, and collaboration to support student success and institutional goals.

• Maintain accurate student records, including registrations, program changes, and Credit for Prior Learning (CPL) credit.
• Conduct graduation audits, process course substitutions, and manage academic standing processes.
• Maintains and updates student records including adds, drops and withdrawals; processes grade changes
• Oversee the scanning and indexing of vital documents and ensure accurate transcript printing and distribution.
• Ensure compliance with FERPA and other regulations while safeguarding student data across multiple systems.

• Provides excellent customer service and a full range of support services to current and former students, as well as the general public, faculty, and staff, by responding to inquiries and requests for information and assistance related to student records in a timely and empathetic manner.
• Investigate and resolve escalated tickets regarding student records from the help desk and institutional website.
• Serve as liaison to K14 personnel with respect to student records.
• In the absence of the Registrar, make critical decisions and take authorized actions to resolve urgent matters.
• Maintain high customer service standards, fostering positive interactions with students, faculty, and staff.

• Provide guidance and training on institutional policies related to student enrollment, course management, grades, and graduation.
• Ensure that academic and operational processes comply with institutional, state, and federal regulations.
• Monitor enrollment data and collaborate with other departments to maintain consistency and policy adherence.
• Communicate policy updates and assist in interpreting complex guidelines for faculty, staff, and students.

• Assist with reviewing graduation applications and conducting degree audits to ensure students meet graduation requirements.
• Communicate with students, faculty, and staff regarding degree completion status and outstanding requirements.
• Help coordinate graduation ceremonies, manage student lists, and verify completion statuses.
• Contribute to the institution’s graduation metrics by ensuring timely and accurate completion processes.

• Bachelor’s degree.
• Minimum of two years of experience in student services, academic records, or related fields within higher education.
• Strong organizational and…