Kelley Admissions Services and Operations Coordinator; Operations Management Specialist

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today.

Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

The Kelley Admissions team creates a welcoming, responsive, and coordinated experience for prospective students, families, and stakeholders engaging with the undergraduate business program at IU Bloomington.

The Undergraduate Program of the Kelley School of Business seeks a professional, energetic, and service-oriented team member to fill the position of Operations Management Specialist within Undergraduate Admissions. This position plays a key role in creating a welcoming, responsive, and highly coordinated experience for prospective students, families, and stakeholders. Through thoughtful planning, collaboration, and a commitment to Hoosier Hospitality, this role helps ensure that every interaction with Kelley is informative, professional, and personalized.

• Coordinates day-to-day front-facing admissions operations, including visitor services, incoming phone inquiries, lobby coverage, and other prospective student and family interactions.
• Recruits, trains, schedules, and provides day-to-day guidance to approximately 8-10 student hourly employees supporting front desk operations, information sessions, tours, and admissions events.
• Serves as a professional resource for prospective students and families, resolving inquiries and connecting individuals with appropriate admissions staff or university resources.
• Manages logistics and staffing for admissions events, information sessions, recruitment programs, and prospective student experiences.
• Oversees vendors, purchasing, contracts, facilities, materials, and other resources supporting admissions operations and events.
• Develops and maintains operational procedures, schedules, training resources, and workflows to support consistent and effective service delivery.
• Identifies operational challenges, service gaps, and workflow inefficiencies and works collaboratively to implement improvements.
• Collaborates with admissions staff and campus partners to coordinate resources and support enrollment growth, new programs, and other Undergraduate Admissions initiatives.

• Coordinates operational activities and administrative processes within the unit; manages assigned workflows and resources to support effective service delivery and operational objectives.
• Analyzes routine to moderately complex operational issues, determines appropriate solutions within established guidelines, and escalates matters requiring broader review or approval.
• Reviews operational processes and workflow practices to identify inefficiencies, service gaps, or compliance concerns; recommends and supports implementation of process improvements.
• Collects, maintains, and evaluates operational information and performance data; prepares analyses, reports, and recommendations to support departmental planning and decision-making.
• Applies and interprets university policies, procedures, and operational guidelines in carrying out responsibilities; maintains documentation and…