Communications Operator

The City of Bloomington is hiring a Communications Operator with the Utilities department. Our employees do the essential work that keeps Bloomington running, from maintaining streets and infrastructure to operating utility systems and maintaining City equipment. These jobs require skill, teamwork, hard work, and a commitment to public service.

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:

• Relay factual and helpful information to and from customers and other members of the public via multi-line telephone, email, and proprietary software, such as GIS.
• Facilitate City of Bloomington Utilities (CBU) activities by communicating clearly and efficiently with CBU staff, other City Departments, and external stakeholders.
• Support CBU decision-making via data collection and distribution.
• Protect CBU assets and personnel safety by monitoring via close circuit television all activity surrounding the CBU Service Center and communicating anomalies.
• Initiate City staff activities in response to severe weather or other emergencies.
• Promote efficient City traffic flow for emergency responders by communicating CBU-related street closings/openings.
• Develop all materials for CBU staff internal communications, such as contact and notification lists.
• Coordinate calls from work crews and dispatches assistance if necessary.

• Participate in quarterly meetings, annual training, and assists in training new Communication Operators.
• Take all reasonable steps to maintain a safe work environment.
• Perform related duties as assigned.

• High school diploma / GED, limited training or a combination of education and experience that provides the knowledge, skills, and abilities to perform the duties of this position.
• Over one year of experience in similar type jobs.
• Knowledge of department functions and standard office procedures, and ability to learn to operate various communication equipment, such as office phones and email systems.
• Knowledge of Microsoft Office and/or Google Suite.
• Knowledge of English grammar, spelling, punctuation, and ability to perform arithmetic calculations.

Communications Office is staffed 24 hours per day, 365 days per year. Generally works routine hours, but may be asked to cover other shifts as needed. Work environment is a modern office with no unusual physical demands.

Maintains frequent contact with department supervisors and associates, representatives of other government and community agencies, and members of the general public for the purpose of receiving daily assignments and giving and receiving factual work-related information.