Part-Time Student Counter Control, Indiana Memorial Union

Overview

Students who are eligible for Federal Work-Study are encouraged to apply. To check eligibility, log in to your One.

IU account and go to View/Manage My Financial Aid. There, you can review your financial aid package and confirm your work-study status.

Indiana Memorial Union (IMU) Bowling and Billiards is a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships. We strive to create an environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

Counter Control Operators work as a team to provide a top-tier experience to all customers and visitors of IMU Bowling and Billiards with prompt, efficient, and courteous service, and to ensure maximum utilization of lanes and equipment through efficient flow of guests.

• Performs frontline customer service in person and over the phone
• Runs a Point of Sales system, handling cash and credit card transactions
• Utilizes GLORY system to receive and deposit cash
• Monitors lanes, billiards hall, and table tennis area for proper customer usage
• Interfaces with and repairs minor jams of the Brunswick A2 pinsetter
• Works as part of a team to accomplish short- and long-term goals
• Performs basic cleaning duties associated with maintaining the center and equipment
• Operates facility audio and video equipment
• Tracks pinsetter trouble stops using Forms
• Ensures customers receive prompt, efficient, and courteous service
• Handles complaints, using judgment as to which ones to refer to management
• Utilizes proper cash handling techniques, per university procedures and in accordance with Trustwave training
• Closes and opens center upon direction of management

Education

Required:

Currently enrolled as a student at Indiana University

Work Experience

Required:

Customer service experience

Skills

Required:

Excellent customer service and communication skills;
Excellent planning and organizational skills;
Ability to work as part of a team in a dynamic environment;
Flexibility with work schedule

Physical/Work Requirements
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this position must be able to move objects weighing up to 25 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

This is an in-person position in Bloomington, Indiana. Shifts are available Monday through Thursday, 10:00 AM–5:00 PM, and based on availability. 10–20 hours per week, flexible based on availability.

$12.50 per hour. For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level:

Part Time Employee. FLSA:
Nonexempt. Job Function:
Part Time Employee. Job Family:
Part Time Student Employee. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments. Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups or by visiting IUPD. Request Support. Telephone: