Part-Time Center Desk Assistant, Residence

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

IU Bloomington is a public Research Institution with a total enrollment of 48,424 students and some of the top academic programs in a range of disciplines. With Big Ten sports, more than 700 student organizations, a vibrant arts community, and numerous other opportunities for involvement, IU is a campus full of energy and life.

Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house predominantly first-year students in 14 traditional residence halls and 6 apartment communities. In addition to our traditional floors, we have 19 Living Learning Centers and Thematic Communities.

This position involves assisting the front desk operations and various administrative tasks to enhance the residential experience. This contact can be done in person, by phone, or by email. Staff respond to what they can and escape what they cannot.

• Serves as the first point of contact for residents, parents, and others who need to conduct business at the residence center.
• Greets residents, visitors, and staff; assists with inquiries on campus resources, residence hall policies, and community events.
• Communicates clearly and appropriately with all residents, staff, and guests.
• Answers center desk phone, responds to inquiries, and directs calls to the appropriate office if unable to answer the question.
• Sorts, distributes, and manages incoming and outgoing packages and mail for residents including lifting of packages.
• Maintains accurate records of mail received.
• Assists students in submitting maintenance requests, work orders, and pest control issues, ensuring prompt communication with the maintenance team or direct supervisor.
• Performs administrative duties such as maintaining logs, handling paperwork, and assisting with check-in and check-out processes for residents.
• Utilizes hand-held radios/walkie-talkies for communication within the center.
• Maintains confidentiality, safety, and security of all residents and staff consistently.
• Ensures consistent attendance and timely arrival for all scheduled shifts, crucial for students balancing academic responsibilities.
• Works additional hours during break closings or returns early from a break to support reopening efforts, if required.
• Participates in training and development sessions as determined by the center.
• Performs any additional tasks assigned by the supervisor, varying between center desks due to the facility and community needs.

• General knowledge at the high school level.

• Ability and enthusiasm to work on a team.
• Positive attitude with a willingness to learn.
• Strong commitment to customer service.
• Proficient communication skills.
• Attention to detail.
• Highly thorough and dependable.
• Ability to provide exceptional customer service.

The person in this role must be able to perform the essential functions with or without an accommodation. The person in this role should have the ability to move up to 20 pounds for mail/package processing.

The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills you can add to your resume and use in any career path.

Bloomington, Indiana

This is an in-person position.

$12.25 per hour

Work-study eligible

Center Desk operations are open Monday through Friday from 8:00 am to 10:00 pm.

Saturday and Sunday from 10:00 am to 10:00 pm.

Scheduled desk shifts can be any time within…