Graduate Admissions and Recruitment Communication Technology Specialist; Student Services Generalist), School of Public

Indiana University (IU) School of Public Health-Bloomington is dedicated to improving health and quality of life in Indiana and around the world. Through innovative research, education, and community engagement, the school brings together faculty, staff, and students committed to addressing today's most pressing public health challenges.

• Builds and maintains the IU and Schools of Public Health Application Service (SOPHAS) graduate application back-end environments annually, including program setup, requirements, and workflows.
• Uses university Customer Relationship Management (CRM) systems to support the execution of recruitment communication campaigns, including building emails, automating workflows, and tracking engagement metrics.
• Collaborates with university partners to support recruitment technology projects like webinars, video portfolios, Request For Information (RFI) forms, and Canvas-based recruitment spaces.
• Generates routine and ad hoc reports for admissions and recruitment using systems such as Salesforce, Slate, and WebAdMIT.
• Supports data entry and validation for annual accreditation and institutional reporting.
• Creates and updates standard operating procedures (SOPs) for admissions and recruitment technology processes.
• Provides occasional application processing support during peak admissions season (October-April).
• Responds to applicant inquiries via email and phone and provides general guidance on the application process during high-volume periods.
• Occasionally supports recruitment activities, such as graduate fairs and outreach events, based on team needs.

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.

• Master's degree in related field.

• 2 years in student services, higher education, or related field.

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.

This role requires the ability to effectively communicate and to operate a…