Senior Assistant Director; Student Services Generalist), Office of Student

STUDENT CENTRAL (BL-SCTR-IUBLA)

The Office of Enrollment Management (OEM) at Indiana University (IU) Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience, from first contact through graduation. Through its units:
Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development, OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.

Student Central serves as IU Bloomington's integrated 1-stop student services center, providing comprehensive support to current and prospective students, families, faculty, staff, and external stakeholders. Student Central delivers high-quality service across admissions, financial aid, scholarships, billing and payment services, financial literacy, enrollment, registration, and student records. Through a student-centered approach, Student Central helps students navigate complex administrative processes, access critical resources, and achieve their educational goals.

• Provides comprehensive student services related to financial aid, scholarships, financial literacy, registration, enrollment, academic records, grades, transcripts, and certifications.
• Maintains current knowledge of federal and state regulations, university policies, and procedures related to financial aid and student services.
• Ensures prompt, accurate, efficient, and professional service to students, families, alumni, faculty, staff, administrators, and university departments.
• Oversees and supports assigned team members, including reviewing and approving timesheets and time-off requests, monitoring schedules and coverage, conducting monthly employee engagement meetings and ongoing performance conversations, providing coaching and feedback, and addressing day-to-day staff needs and performance expectations.
• Collaborates with the Office of the Registrar, Office of Student Financial Assistance, Office of the Bursar, and other campus partners to improve student service delivery and ensure communications are accurate and consistent with program requirements.
• Develops, implements, and supports student-focused programs and initiatives that promote academic engagement, experiential learning, wellness, involvement, inclusion, development, and student success.
• Assists with financial aid, financial literacy, and other outreach efforts for campus and community partners.
• Engages directly with students through programs, events, individual meetings, and student organization advising identifying concerns and gather feedback for service improvements.
• Collaborates with departmental staff, campus leaders, and university partners to advance shared student-service goals and coordinate resources and funding for programs and initiatives.
• Establishes program and service outcomes; evaluates effectiveness and student impact; and prepares reports and presentations for stakeholders.
• Participates in strategic planning, quality-control initiatives, committees, task forces, and other departmental or university projects.
• Researches trends, practices, and peer institutions to identify and recommend best practices in student services.
• Plans and coordinates communications and outreach designed to increase student awareness, participation, and engagement.
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