Associate Director of Retention

Ivy Tech Bloomington is looking for an individual to join their team as an Associate Director of Retention. This student-centered position supports initiatives that help students stay enrolled, overcome barriers to success, and achieve their educational goals. Working closely with faculty, staff, and campus partners, the Associate Director will provide outreach, connect students with resources, coordinate retention efforts, and support diverse student populations through data-informed strategies designed to improve student persistence and completion.

Salary Range: $50,000 - $55,000, based on education, skills, and experience.

GENERAL PURPOSE AND SCOPE OF THE POSITION:

The Associate Director of Retention reports directly to the Director of Student Resources & Programming. The Associate Director supports the research, coordination, planning, implementation, and assessment of student retention initiatives. This position works collaboratively with campus leaders, faculty, staff, and student support partners to identify barriers to student persistence, coordinate timely interventions, and connect students with resources and services that promote continued enrollment and academic success.

The Associate Director provides particular support for retention efforts involving students who may experience additional barriers to persistence, including veterans, first-generation college students, students navigating academic or other appeals, and students identified or referred through the campus AWARE Team (BIT/Care Team). The position helps identify students who may be at risk of stopping out, coordinate outreach and retention-related follow-up, connect students with appropriate resources, monitor student engagement and progress, and contribute to strategies designed to improve retention and student success.

MAJOR RESPONSIBILITIES:

Supports the Director of Student Resources & Programming and campus partners in the coordination and implementation of student retention initiatives and programming.

Assists with identifying barriers to student persistence and developing strategies, interventions, and resource connections to address those barriers.

Supports the development and implementation of retention strategies and action plans designed to improve student persistence and completion.

Uses available student data, retention metrics, and applicable student success systems to identify trends, monitor student progress, and inform retention efforts.

Provides data and reporting support related to student retention initiatives, including preparing information for campus leadership, faculty, and staff as appropriate.

Maintains accurate records and tracking systems related to retention outreach, interventions, student contacts, referrals, and resource connections.

Collaborates with faculty, staff, academic advisors, student support services, and other campus and community partners to develop and implement individualized retention and success strategies for students and identified student populations.

Provides targeted retention support and outreach to students who may be at increased risk of stopping out or experiencing academic challenges, including but not limited to:

Veterans and military-connected students;

First-generation college students;

Students participating in or navigating academic, financial aid, or other appeals processes;

Students identified or referred through the campus AWARE Team (BIT/Care Team);

Students experiencing academic, financial, or other barriers to persistence;

Online only and part-time students; and Other student populations identified through institutional data, campus referral processes, or student support initiatives.

Conducts proactive student outreach and follow-up with identified students to assess needs, provide information, facilitate referrals, and encourage engagement with appropriate campus resources.

Supports students who are navigating academic or other appeals by helping identify appropriate resources, coordinating communication with campus partners, and providing retention-focused follow-up as appropriate.

Assists with monitoring student progress following interventions, referrals, or other retention activities and communicates relevant updates to appropriate campus partners while maintaining student privacy and confidentiality.

Supports the maintenance and effective use of electronic student records, caseload management systems, student information systems, degree completion tracking tools, and other applicable…