Part-Time Guest Services, IU Event Services

Job Summary

IU Event Services is Bloomington's leading provider of guest services staffing for sports, academic, and entertainment events. Our service model strives to create positive experiences for our guests and a fun, high-energy environment for our staff. IU Event Services events are aligned with the vision and goals of Indiana University, bringing with us the philosophy that every event must be created with our guests in mind.

Department Specific Responsibilities

• Provides exceptional customer service to every guest they encounter to ensure a positive and welcoming experience.
• Be trained to take on any position including (but not limited to); scanning tickets, guest seating, and assisting in VIP hospitality areas.
• Assists patrons with accessibility needs.
• Oversee crowd management to ensure a safe experience for all guests.
• Become familiar with venue layouts and provide directional assistance to guests.

EDUCATION

Required

• High School level education or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• Prior sales or customer service positions

SKILLS

Required

• Outstanding customer service and communication skills
• Willingness to learn new skills and get feedback
• Eagerness to support and cheer on coworkers in a team environment
• Ability to adjust to ever-changing event demands

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in proximity as well as far away; discern between colors;

detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without accommodation.

Bloomington, Indiana

$12.00 per hour and $12.25 per hour based on event type. Additional supervisor and manager positions available after experience. Paid incentives offered throughout the calendar year to incentivize attendance at various major events.

Shift times vary. Many shifts are on weeknight evenings or weekends. Employees have the flexibility to create their own work schedules based on available events. Management may provide certain schedule requirements employees are expected to meet (i.e. working 5 out of 7 home IU Football games). This position is capped up to 29 hours per week.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.