Clinic Coordinator

SPEECH & HEARING SCIENCES (BL-SPHS-IUBLA)

The Department of Speech, Language and Hearing Sciences (SPHS) isan important department in the College of Arts and Sciences (the College). It serves students and the community by advancing innovative basic and applied research in communication sciences and disorders for the purpose of knowledge acquisition, student education, professional training, and clinical practice. We offereducational experiences at the undergraduate and graduate levels.

Many of our other faculty are clinicians in the areas of audiologyand speech-language pathology, and many hold research PhDs.

More Information about the Department of Speech, Language and Hearing Sciences.

This role provides administrative support of the Speech and Hearing Clinic and Preschool, as well as a variety of non-routine administrative tasks in support of the day-to-day operations of theclinic, faculty, and students.

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodatepatient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processesbilling, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately topatient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• High school diploma or equivalent (such as HSED or GED.)

• 1 year of medical office or related experience.

• 2 years of experience.
• Customer service experience.

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

• Ability to multitask and function at a high level with frequent interruptions.
• Familiarity with insurance verification.
• Familiarity with eCW (eClinicalWorks).

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivity equipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$40,019.20 annually

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid…