Hotel Desk Clerk - Part-Time

Overview

As a Hotel Desk Clerk, you ensure guests feel at home with a pristine lobby, a warm welcome, and efficient check-in. Your genuine care for the quality of their stay helps create a customer for life.

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations

• To be a successful Hotel Desk Clerk, you need a professional demeanor, a warm and welcoming personality, and the ability to engage with others
• Be genuinely caring and compassionate with a desire to understand others
• Create confidence and trust while communicating the right message at the right time
• Be comfortable conversing with individuals from diverse backgrounds and at all organizational levels
• Be direct yet tactful and considerate of the audience
• Speak clearly and professionally; greet guests by phone with proper etiquette
• Maintain awareness of undesirable persons on premises
• Maintain a clean, professional appearance
• Perform other reasonable job duties as requested by Supervisors

The role requires standing for long periods, reading and visually verifying information, and handling objects of varying size and weight. Able to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call  extension 203. A Human Resources team member will return your call within three business days. You may also email  with “Applicant Accommodation” in the subject line. This phone number and email are for accommodation requests only.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Administrative
• Industries:
  Hospitality