Research Systems Experience Analyst; Systems Analyst

Department

UITS RESEARCH COMMUNITY ENGAGE (UA-RCEI-IUBLA)

This position is with the Academic and Artificial Intelligence (AI) division of University Information Technology Services (UITS).Academic and AI Innovation supports academic technologies for teaching, research, and outreach, while advancing a distinct AI innovation agenda focused on strategy, platforms, governance,trust, partnerships, and literacy.

This position works within a collaborative, dynamic team with extensive expertise in scientific computing, research computing,and cyber-infrastructure. A person in this role supports Jetstream2and ACCESS Operations, working with researchers and technical teamsto analyze needs, improve workflows, and shape researcher-facing services and systems.

• Translates stakeholder needs into actionable requirements andhelps ensure these nationally available advancedcyberinfrastructure services are usable, accessible, and aligned with researcher needs.
• Performs advanced systems analysis for Jetstream2, ACCESS Operations with a focus on researcher experience, usability, and accessibility.
• Consults with researchers, facilitators, developers, system administrators, and other stakeholders to identify needs and define business and functional requirements.
• Develops user stories, acceptance criteria, workflow documentation, functional requirements, and implementation plansthat translate stakeholder needs into actionable development priorities.
• Conducts workflow analysis and usability evaluations and assesses websites, documentation, training materials, and other researcher-facing resources to identify opportunities for improvement.
• Implements and maintains lightweight solutions within existing platforms, such as web content management systems (WCMS), forms,and other configurable tools, to address user and operational needs.
• Supports project planning, implementation, quality assurance,and user acceptance testing to ensure solutions meet documented requirements and researcher needs.
• Researches and applies best practices in systems analysis, user experience, accessibility, and service design and provides guidance to project teams.

• Performs advanced systems analysis, including implementation and documentation, quality assurance testing, and documentation development.
• Performs project planning, formulating objectives, preparing proposals and detailed functional requirements documents, and developing support materials; may lead project implementation and quality assurance efforts.
• Assessss documentation and training as well as web and electronic information sources.
• Consults with stakeholders to identify and evaluate functional requirements of new and existing systems; contributes advanced knowledge to large scale development efforts.
• Ensures system analysis protocols adhere to all university policies and standards; may participate in committees and communities of practice to share and improve system analysis practices across the university.
• Provides advanced research/analysis and stays up-to-date on new industry standards for systems administration and analysis.
• May serve as project leader; often provides guidance to junior peers.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree (preferably in computer science or related field.)

• PhD in a related field.

• 5 years of systems analysis or related experience.

• Experience working in scientific computing, research computing,or research support environments.

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or external constituents.
• Advanced analytical skills.

• Experience conducting stakeholder interviews,requirements-gathering sessions, or other discovery activities to understand user needs, workflows, challenges, and goals.
• Experience translating stakeholder needs into clear…