Application Administrator

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University (IU) is acomprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for
100 years, going from 70 students in 1920 to an enrollment of morethan 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000living alumni around the globe.

• Provides senior Customer Relationship Management (CRM) business-analysis and platform expertise for systems that support recruitment, admissions, program communication, student engagement,career services, employer relationships and alumni outreach.
• Enables timely, accurate, and increasingly personalized communication throughout the student life cycle.
• Provides advanced solution design, continuity, testing,documentation and stakeholder coordination.

• Serves as the highest point of escalation for troubleshooting,analyzing, and designing solutions for problems and bugs in applications and products.
• Manages highly complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Leads in the design, development, and implementation of new software solutions by influencing the services and technologies that are developed.
• Develops best practices for building, testing, and deploying applications.
• Serves as the point of contact with regards to research,evaluation, and guidance for implementation of new and emerging technologies that improve the success of client applications.
• Collaborates with leadership and leads project planning,objective formulation, task estimation and evaluation of customer requests.
• Often provides guidance and feedback to less experienced staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree (preferably in computer science, business systems, or related field.)

• 5 years customer/application support, programming, or related experience.

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.
• Demonstrates excellent judgment and decision making skills.
• Excellent collaboration and team building skills.

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future basedon university policy and business needs.

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Career Level:

Advanced

FLSA:
Exempt

Job Function:
Information Technology

Job Family:
Software/App,…