Senior Help Desk Administrator

Senior Help Desk Administrator# Senior Help Desk Administrator Hybrid   
• West Gate (Corporate) - Odon, IN 47562## Overview Salary Range $58,525.00 - $87,788.00 Salary/year Position Type Full Time## Description
** Role:
** Acts as a helpdesk support for IT department and credit union staff, and assists with daily IT operational procedures.
** Responsibilities:
*** Provide comprehensive technical support by managing, troubleshooting, and resolving help desk requests through multiple service channels, including phone, face-to-face interactions, and remote support tools, ensuring responsive and effective user support.
* Escalates help desk work orders as needed, and ensures that all work orders are assigned.
* Performs daily, monthly, quarterly, and annual IT operational functions as needed.
* Reviews reports, opening work orders and notifying appropriate staff and management of errors or potential problems.
* Perform basic network support activities including and not limited to Log Review and initial trouble shooting of LAN/WAN technical issues.
* Assist int he remediation of identified vulnerabilities and security-related issues.
* Proactively identify, recommend, and implement opportunities to improve help desk processes, service delivery, and technical support operations.
* Evaluate recurring incidents, support trends, and user feedback to identify root causes, reduce repeat issues, and streamline workflows, and enhance the end-user experience.
* Stay current with emerging technologies, tools, and industry best practices, and share innovative solutions that improve team efficiency, service quality, and operational effectiveness.